Terms and conditions for using the
website www.sattvshop.com ("Site")

                                                      ATTENTION!
Please read these terms carefully before using this website. If you use this website, you are deemed to have accepted and agreed to these terms. If you DO NOT ACCEPT these terms, please do not use this website.

According to the Consumer Protection Act we provide you with the following information:

01. The main characteristics of the goods are detailed in the presentation pages of each product.

02. The name of our company:

MSA EOOD

03. Headquarters and address of management:

Sofia, Kostenski Vodopad Str., bl. 249, entrance B, floor 2, apartment 16

04. Phone numbers:

(02) 967 02 25, 0888 68 68 86

05. E-mail addresses:

For any questions: contact@sattvshop.com

For technical questions: support@sattvshop.com

For orders and deliveries: mcasattv@gmail.com

06. Website:

www.sattvshop.com

07. Address of the economic activity:

Sofia, 24 Promishlena Str.

08. The price of the goods is written on the pages for presentation of the respective goods. All prices are final with all taxes and fees included. Including VAT. The price does not include the transport of goods.

09. We do not impose additional value in the use of the presented means of communication with us.

10. Method of payment.

Cash on delivery:
Payment of the due price of the goods and delivery costs is made upon receipt by the customer who ordered the goods or by a third party on his behalf, provided that he confirms the receipt and identity of the ordered goods.
If a third party undertakes to accept and confirm receipt of the ordered goods on behalf of the original customer who placed the order, the latter has no right to return the goods or object to the delivery.

By bank transfer:
With this type of payment, you must make a bank transfer to our bank account, which we will indicate in the pro forma invoice issued by us. The order made by you will be executed immediately upon receipt of the transfer.

11. The value of the transport costs for delivery are at our expense for all orders over BGN 500. For orders under BGN 500. transport costs are at your expense. The amount you have to pay to the courier upon delivery / cash on delivery / for orders under BGN 500. is the value of the ordered goods + the delivery amount.

12. Orders placed through the SITE www.sattvshop.com are processed during business hours and sent as follows:

- Orders are processed within three working days and arrive at the customer
 the next working day, including the Saturday after they are sent.
-in the absence of quantities or availability the customer is notified by email or
 on the phone left by him for the possible delay in delivery.
- Orders for settlements where there is no office of the courier company ECONT
 delivered on schedule by the same usually twice a week and serviced
 from the nearest office of the courier company ECONT.

13. Users can submit complaints to E-mail address:

contact@sattvshop.com


14. The consumer has the right to withdraw from the distance contract or from the off-premises contract without stating a reason, without paying compensation or penalty and without paying any costs, except for the costs provided for in Art. 54, para. 3 and Art. 55, within 14 days from the date of:

    1. Conclusion of the contract - for a service contract;

    2. Acceptance of the goods by the consumer or by a third party other than the carrier and specified by the consumer - in the case of a contract of sale.

    The standard form for refusing a good or service:

Standarten_Formuliar_Za_Otkaz_Na_Stoka.docx


15. The consumer must bear the cost of returning the goods in case of exercise of the right of withdrawal.

16. All products offered by us have a legal warranty of 2 years.
In the event of a defect within the warranty period, contact us in a way convenient for you.
The warranty covers defects that have occurred during operation during the warranty period due to poor quality materials or improper workmanship.
The warranty is recognized only against an original warranty card, completed and signed, both by us and by the customer who purchased the goods and / or receipt.

Warranty service may be waived if:

- There is a discrepancy between the data in the document and the respective product.
- The conditions for installation, operation and storage are not met.
- In case of attempt to eliminate the defect by unauthorized persons.
- Damage caused by shocks, mechanical damage, shocks or overloads caused by negligence.
- Damage caused by natural disasters: lightning, floods, electric shocks, fires, storms and other force majeure.
- The warranty does not cover batteries, remotes, external power supplies (adapters) and other consumables.
 

Access to and use of the SITE is determined and regulated by and subject to the stated RULES and conditions of use and all applicable laws and regulations.

Access to and use of the SITE means that you, as well as the company or organization you represent, have accepted and agree to these TERMS and CONDITIONS. If you do not agree or accept unconditionally and without limitation these TERMS and CONDITIONS, please do not access or use this SITE.

MSA Ltd. reserves the RIGHT to change and update these RULES and terms of use at any time. It is your responsibility to visit and review them periodically in order to be aware of any changes. The use of the SITE after the introduction of changes in the RULES and terms of use will mean that you accept them and agree with them. For possible changes you can find out the date of the last update on this page.

1. Content of the Site and use.

This SITE is the property of and is administered and updated by MSA EOOD.

You may use this SITE and the information and materials contained in and displayed on it (the "Content") only for lawful purposes and in a manner that does not infringe the rights or restrict the use of and access to this SITE by a third party.

The use of the SITE is at the initiative, will, expense and risk and responsibility of the User in compliance with the restrictions in the Law on Copyright and Related Rights in favor of the copyright holder - MSA Ltd. or a third party (where applicable). The user is responsible for the correct perception and interpretation of the completeness, accuracy and usefulness of the information contained in the SITE.

MSA Ltd. authorizes you to view, upload, store, copy electronically and print physical copies of the MATERIALS of this SITE (including pages, documents, files, photos, sounds and other multimedia content) solely for YOUR use in order to obtain information about the products and services we offer, as well as generate orders or offers for our products and services. You have the right to save on YOUR storage media MATERIAL from this SITE only on condition that you save all notes and signs contained in the MATERIAL (document) for copyright and property.

You may not modify, copy, reproduce (in whole or in part), republish, publish, modify (edit), send or transmit (by mail, electronically or otherwise), exhibit, rent, sell, transfer , create secondary materials based on the CONTENT of the SITE, link or use for public or commercial purposes, distribute in any other way not cited here any element of the CONTENT of this SITE without the prior express written permission of MSA Ltd. . Any use of the CONTENT in another SITE or computer environment is prohibited for any purpose without the prior written permission of MSA Ltd.

Any unauthorized use of the SITE or its CONTENT (including, but not limited to: sending or transmitting any material with illegal, threatening, false, misleading, insulting, defamatory, offensive, profanity, abusive, anti-competitive, defamatory, defamatory) scandalous, inciting, pornographic content or any other material that establishes or encourages conduct that would be considered a criminal offense, would lead to civil or criminal liability or otherwise violate the law) is expressly prohibited without prior written permission of MSA EOOD. The company will assert its intellectual property rights with
all the severity of the law and any violation will be prosecuted until all the means permitted by law have been exhausted.

The use of any type of software or devices to access the information on the site for mass copying / downloading of content is expressly prohibited. The User is obliged not to use the SITE in order to gain unauthorized access to other computer systems or networks.

This site may be incomplete or out of date and may contain spelling and grammatical errors, inaccuracies or omissions, which may also be related to the descriptions of the products or services offered, for which we apologize in advance.

MSA Ltd. reserves the right to update (add, change, move and delete) the CONTENT or parts thereof (including prices, publications, technical data, product range or other information described on or relevant to this SITE), to correct possible errors, inaccuracies and omissions, at all times with and without notice. The date of the last change of this site is an indication of possible changes in the CONTENT of the SITE.

2. Limitation of liability.

In creating our SITE, all possible efforts and reasonable care have been taken to ensure the accuracy of the information presented here. However, we do not guarantee the absolute accuracy and reliability of the information contained on the SITE.

All CONTENT of this SITE is provided "as is", without any warranty of any kind or nature, express, implied or implied, including but not limited to: availability, accuracy, reliability, timeliness, completeness, guarantee of marketability or suitability of products and services for certain purposes. We have taken all reasonable steps to ensure the accuracy, truthfulness and completeness of the information on the SITE, as well as the absence of misleading information. However, MSA Ltd. does not guarantee the accuracy and completeness of the CONTENT of the SITE. The use of the SITE, as well as the actions you take as a result, are entirely at YOUR risk and responsibility.

Under no circumstances will MSA EOOD, employees, managers, suppliers, agents or other third parties mentioned on this SITE or involved in its creation be liable for any damages (including, but not limited to: direct , indirect, punitive, special, incidental, consequential, consequential damages, losses from lost profits, loss of information or interruption of activities or others), caused in any other way related to or resulting from the use of, the inability to be used or the inaccessibility of the SITE or the material located on it, as well as the operation of it (including technical problems regardless of our efforts) or other sites to which our SITE refers, including as a result of decision-making and / or the performance and / or non-performance of certain actions on the basis of published information, as well as other materials, information, products or services contained in some of these sites, regardless of the type of reason and regardless of the lack of warning about the possibility of such damage and even when we have been notified of the likelihood of such damage.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so the above limitations or exclusions may not apply to you. In these cases, the responsibilities of MSA EOOD would be limited to the maximum allowable degree permitted by law.

You agree to protect, defend and safeguard the name of MSA Ltd., its officials, employees, agents, suppliers and partners from and against any costs, losses, damages and expenses arising from the violation of these RULES and conditions by YOU or another person. having access to the SITE.

3. References.

THE SITE may contain hyperlinks to sites owned by third parties. Links to these sites on this SITE are not monitored by us and are provided for your convenience and convenience only and their presence does not mean that we approve the content, products or services offered on these sites. If you use these links, YOU will leave this SITE. We do not control and are not responsible for these sites, nor do we guarantee or undertake any commitments regarding them or their content, completeness, timeliness, reliability and usefulness of the information and the products or services offered there on such sites. We are not responsible for the privacy policies or security of these sites. We are not responsible for any results and consequences of their use (including harms or lost profits). The use of such sites, for which there are links on our SITE, is entirely at YOUR own risk and responsibility.

Links to our SITE.

Links to pages on our SITE are permitted, provided that they are made in an appropriate context. If you need clarifications from YOUR side regarding the possibility to place a link on YOUR SITE to a page of our SITE - please contact us.

In case you violate the above condition, your right to use this site is automatically terminated and YOU must immediately destroy any uploaded, saved or printed MATERIALS from the SITE.

The use of frames in relation to any pages of our SITE is prohibited.

We do not and cannot give approval to any company, organization or person that uses a link to our SITE.

4. Copyright.

Unless expressly stated otherwise, the CONTENT of the SITE (including patents, trademarks, logos, descriptions of products or services located on the SITE) is the property of and licensed by MSA Ltd., protected by copyright laws law and ALL RIGHTS ARE RESERVED.

THE SITE and its CONTENT, including but not limited to: text, database, photos, graphics, diagrams, shapes, logos, sounds, videos, animations, other images or elements, selection, organization, design, arrangement, codes ( including the Source Code (source) of the pages), as well as other intellectual property objects, are subject to copyright within the meaning of the Copyright and Related Rights Act and are protected by the laws of the Republic of Bulgaria, the European Union and others international regulations.

THE SITE may also contain materials, names or trademarks that may be the property of other companies, organizations and associations, and which are also protected by copyright and trademark laws.

The content of the SITE may be used, copied and distributed only under the following conditions:

- Copyright is guaranteed and the name of the owner is mentioned;
- The content is used only for informational, non-public and non-commercial purposes;
- The content of the SITE, incl. but not limited to: text, documents, graphics and images, is not modified in any way nor is it used, copied or distributed separately from the accompanying information.

Any unauthorized use of the CONTENT may infringe copyright or other legal provisions. The use of any CONTENT, other than that which does not contradict these Terms and Conditions of Use, without the written permission of the owner of the CONTENT, is expressly prohibited. All other rights that are not explicitly granted to you by us are reserved for MSA EOOD.

Your access to this SITE, as well as any part of its CONTENT, may not be construed as the acquisition of licenses or other rights to use the intellectual property, trademarks or trademarks described above or located on the SITE without the prior written permission of their owner.

5. Laws and jurisdiction.

The use of this SITE is subject to the laws of the Republic of Bulgaria. These Terms and Conditions, as well as the provisions of the Bulgarian legislation, shall apply to the settlement of all issues and disputes. All disputes arising out of, relating to or relating to these Terms and Conditions, which the parties have failed to resolve through negotiations and by mutual agreement, shall be referred to the competent Bulgarian courts and authorities.

If you access this SITE outside of Bulgaria, you are responsible for complying with applicable laws and regulations in force in Bulgaria.
Please read our Privacy Policy, which is an integral part of these Terms and Conditions of Use.

6. Consumer Privacy Policy ("Policy") on the website www.sattvshop.com ("Website").

This POLICY for the protection of personal information of users is an integral part of the RULES and conditions of use of the SITE. By accessing this SITE, YOU express your agreement to the terms of this POLICY. If you do not agree with this POLICY, YOU may not use this SITE.

We created this POLICY because we respect the personal information of visitors to our SITE and because we believe it is important to ensure the confidentiality of personally identifiable information we receive from them while using the SITE.

This POLICY applies to the use of personal information of users, as well as other personally identifiable information collected online during the use of the SITE, incl. and through the electronic correspondence sent by filling in the form on the page "CONTACTS". MSA Ltd. guarantees the inviolability of this information sent to us or received by us in these ways. Any other information, incl. electronic correspondence or other communications sent to us will be considered non-confidential and will not be the subject of this POLICY and we will not be responsible for the storage and processing of this information.

This POLICY does not apply to personally identifiable information that you disclose to other SITES by using the links to them located on our SITE. It is your responsibility to review and review the privacy and identification policies of these SITES.

The information we collect is used:
- so that we can answer YOUR inquiries and questions.
- so we can identify YOUR needs.
- to improve the CONTENT of our SITE, the products and services we offer.
- to contact YOU.
- to inform YOU about new products and / or services.
- to send YOU information.
- for the purposes of our planning.
- for marketing and other information purposes.

MSA Ltd. will use YOUR personal or identifying information only for the purposes for which it was collected or received. YOUR personal or identifying information will not be disclosed to third parties and will not be used in any other way without YOUR explicit written consent, except as provided by law or court order. In cases where we intend to use YOUR personal or identifying information for purposes other than those presented to YOU ​​here, we will first seek written permission from YOU before using YOUR information in this way.

WE will not use personally identifiable information to send YOU spam.

During YOUR visit to our SITE, WE receive the following information that we may use for the purposes of our statistics and system administration:

- Number of visitors.
- YOUR IP address.
- YOUR domain name / where applicable /.
- The date and time of YOUR visit.
- The place / site on the Internet that refers to our SITE.
- The opened pages of the SITE.
- The source of the request.
- The type of browser and operating system you are using.

MSA Ltd. reserves the right to change this POLICY as part of the RULES and conditions of use of the SITE at any time, with or without prior notice. Subsequent use of the SITE CONTENT after such changes will mean that YOU understand and agree with these changes. It is YOUR duty to review and familiarize yourself with the contents of this POLICY and any changes thereto. The date of the last update on this page may be a sign of any changes.

If you believe that we do not comply with the announced POLICY for the protection of personal and identifying information, please contact us.

We make every effort to take and take the necessary measures to prevent and minimize the risk of unauthorized access to and misuse of YOUR personal and personally identifiable information.

7. Alternative Dispute Resolution / ADR /:

Alternative dispute resolution (ADR) between consumers and traders is an out-of-court conciliation procedure on a voluntary basis. It is carried out through conciliation commissions. As a user you have two options:

1. Use the European Platform for Online Dispute Resolution (ODR) / http://ec.europa.eu/odr / - a single access portal that allows EU consumers and traders to settle their cross-border online disputes purchases, and also with national.

2. To submit an application for mediation directly to the CPC.

Joint Conciliation Commissions assist in reaching an agreement between consumers and traders in disputes over contracts for the sale of goods and services, including warranty liability, the right to claim goods or services, unfair contract terms, unfair commercial practices, the provision of of essential information, travel services and contracts concluded with consumers. The Joint Conciliation Commissions are designated on a regional basis so that consumers in the country have easy access to them.

As traders we find ourselves in the area of ​​the General Conciliation Commission for Payment Disputes at the Consumer Protection Commission with the address:

Sofia 1000
4A Slaveykov Square
tel .: 02/9330 577
website: www.kzp.bg.
e-mail: adr.payment@kzp.bg

Conciliation proceedings are free of charge for the parties and they do not pay a fee for resolving the dispute.
The language in which consumers submit their complaints and in which conciliation proceedings are conducted is Bulgarian.

All rights and obligations of consumers are regulated by the current one

CONSUMER PROTECTION ACT / CPA /.

For the terms of delivery and acceptance of complaints, click HERE